Welcome to SwingArts!
We specialize in creating exquisite handcrafted wooden swings and artistic furniture that showcase the remarkable skills of Indian artisans. Our mission is to connect these timeless creations with the global market, enabling artisans to gain fair recognition and allowing customers to own a piece of India’s cultural heritage. By choosing our products, you support sustainable craftsmanship and help preserve traditional artistry.

Each product is uniquely handcrafted, reflecting the individuality of the artisan. These are not mass-produced items but rather exclusive pieces of art that deserve appreciation for their craftsmanship.

We are committed to ensuring your satisfaction. Please carefully review the terms and conditions below to enjoy a smooth experience with SwingArts.

Non-Returnable Policy

Due to the handcrafted and bespoke nature of our products, all sales are final and non-returnable once shipped.

Exceptions

  • If you receive an incorrect item, we will replace it free of charge.
  • If a replacement is unavailable, we will arrange to procure the item in the next shipment.
  • Customers are advised to inspect the product upon delivery to confirm its condition and accuracy.

Warranty and Customer Support

Our products come with a 30-day warranty, covering the following:

  • Manufacturing defects.
  • Missing components.
  • Functional issues arising from regular use (excluding accidental damage).

Post-Warranty Assistance

Even after the warranty period ends, we continue to provide guidance and support for repairs and replacement parts whenever needed.

Repair and Replacement Policy

We aim to address any concerns regarding your product promptly. Depending on the situation, we offer:

1. Replacement

  • If a part or the entire product is beyond repair.

2. Repair Assistance

For minor damage such as:

  • Chips, scratches, or small cracks in the wood or paint.
  • We provide instructions and reimburse material costs (e.g., fillers, glue, paint).

For external professional repairs:

  • Prior approval is required, and reasonable expenses will be reimbursed.

Replacement Parts

  • Common parts (e.g., hardware) are shipped within a week.
  • Custom parts may take 2–6 months in a regular shipment. Customers who prefer expedited shipping from India will need to bear the associated costs.

Custom Orders

  • Non-refundable: Custom orders cannot be canceled or refunded once confirmed and the advance payment is made.
  • Delivery Timelines: Completion may take 3–6 months. Unforeseen delays are not eligible for refunds.

Shipping and Delivery

We use reliable carriers such as FedEx, UPS, and XPO for deliveries across North America. While we ensure timely shipments, delays may occur during peak seasons or unforeseen circumstances.

Responsibility for Missing Items

In rare cases of missing parts, we will take full responsibility and coordinate with the carrier to resolve the issue promptly.

Handcrafted Product Characteristics

Our products are handcrafted, and minor imperfections are part of their charm. Common issues include:

1. Surface Variations

  • Scratches, small dents, chips, and cracks are natural characteristics of handmade furniture.
  • These do not impact functionality and can be easily resolved with touch-up paint, fillers, or glue. Costs for these materials will be reimbursed.

2. Natural Wood Behavior

  • Hairline cracks and small gaps may develop due to the natural drying process.
  • Such gaps can be fixed with wood fillers and touch-ups, for which we will cover the expenses.

3. Balancing Problems

  • Swings may have minor balance issues due to uneven flooring. Felt pads can be used to correct this.

4. Alignment Challenges

  • Slight misalignment of holes or grooves may occur but can be manually adjusted. If professional assistance is needed, we will reimburse the cost.

5. Fabric Variations

  • Fabric patterns and shades may vary slightly due to market availability. We strive to maintain consistency and inform customers of any major differences in advance.

Customer Satisfaction

At SwingArts, customer satisfaction is our priority. We are here to assist you with any questions or concerns about your product. Please don’t hesitate to reach out for support, guidance, or assistance. We aim to make your experience with us delightful and hassle-free.

Website Content

Our website, www.swingarts.com, is designed to provide an immersive and seamless experience. Below are the key features of our website:

1. Home Page

  • Stunning visuals showcasing our premium handcrafted products.
  • Highlights of our mission to preserve Indian artistry and craftsmanship.

2. Product Pages

  • Detailed product descriptions, dimensions, and customization options.
  • High-resolution images showing products from multiple angles.
  • Customer testimonials and reviews.

3. About Us

  • Information about SwingArts, our mission, and the artisans behind the creations.
  • Insights into our sustainable practices and community impact.

4. Terms & Conditions

  • Comprehensive policies covering returns, warranty, and shipping.

5. FAQ Section

  • Answers to common questions about products, maintenance, and delivery.

6. Contact Us

  • Easy-to-use contact form for inquiries.
  • Contact details for email and phone support.
  • Links to our social media platforms.

7. Blog

  • Articles on Indian craftsmanship, interior design tips, and furniture care.

8. Checkout and Payment

  • A secure and streamlined checkout process.
  • Multiple payment options, including credit cards, debit cards, and PayPal.

9. Customer Support

  • Live chat and email support for real-time assistance.

At SwingArts, we are dedicated to delivering high-quality handcrafted products and exceptional customer service. Thank you for supporting our mission and celebrating the rich cultural heritage of Indian artistry!